Returns Policy

Exchanges & Store Credit
You have 30 days from the delivery date to exchange your item. Items must be unused, in original condition, with tags attached, and in the original packaging.

How to Exchange
If your item doesn’t suit you, or you’d like a different size, return the original item and we’ll issue store credit to your account. This credit will automatically appear as a payment option at checkout — no codes or gift cards required.

Non-returnable Items

  • Clearance items

  • Gift cards

  • Face masks

  • Lingerie/Underwear

  • Custom/Personalised orders

Exchange Process
Include your receipt or order number and send the item to:

POISON ARROW RETRO
PO BOX 769
RUNAWAY BAY QLD 4216
AUSTRALIA

We’ll notify you once we receive and inspect your item. Once approved, your store credit will be added to your account for immediate use at checkout.

Important Notes

  • You’re responsible for return shipping costs.

  • We recommend using a trackable shipping service.

By purchasing from us, you agree with our policies. For any questions, please contact us at info@poisonarrow.com.au.