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For made-to-order or special-order items not stocked at our Gold Coast warehouse, an estimated delivery time will be displayed above the "Add to Cart" button.

SHIPPING INFO

DOMESTIC SHIPPING-AU$10 (AU/NZ)

INTERNATIONAL SHIPPING- AU$20

FREE SHIPPING ORDERS OVER $100

Full Shipping Policy CLICK HERE

Exchanges & Store Credit

You have 30 days from the delivery date to exchange your item. Items must be unused, in original condition, with tags attached, and in the original packaging.

How to Exchange

If your item doesn’t suit you, or you’d like a different size, return the original item and we’ll issue store credit to your account. This credit will automatically appear as a payment option at checkout — no codes or gift cards required.

Non-returnable Items

• Clearance items

• Gift cards

• Face masks

• Lingerie/Underwear

• Custom/Personalised orders

Exchange Process

Include your receipt or order number and send the item to:

POISON ARROW RETRO

PO BOX 769

RUNAWAY BAY QLD 4216

AUSTRALIA

We’ll notify you once we receive and inspect your item. Once approved, your store credit will be added to your account for immediate use at checkout.

Important Notes

• You’re responsible for return shipping costs.

• We recommend using a trackable shipping service.

By purchasing from us, you agree with our policies. For any questions, please contact us at info@poisonarrow.com.au.

Here are some answers to questions that we are asked regularly. If we haven't answered your question here, feel free to email us, message us on our Facebook Page or call / SMS us on 0416 155 909 

Q. Do you have a shop that I can visit?
A. We have had several shops over the last few years, however we closed our last store at Orion Springfield in March 2020. Read our BLOG POST to see what led us to this decision.

Q. Can I pay for my order over the phone?
A. Yes, we can process your order over the phone if you are paying with a credit or debit card. Please call us on 0416 155 909 to order (or SMS if you would like us to call you)

Q. Can I pickup my order in person?
A. As we no longer have a storefront, our stock in now warehoused and we do not have pickup facilities available. If you need your order urgently, we do have Express Post available via Australia Post.

Q. How long will my order take to arrive?
A. In Stock Items are posted from the Gold Coast, Qld within 2 business days (usually same day) of receipt of payment for items .
If an item is not in stock at our Gold Coast warehouse, an estimated delivery timeframe will appear above the "Add to Cart" button. Some items—such as footwear, selected clothing, and bags—are shipped directly from our suppliers and may take approximately 30 days for delivery due to international shipping and customs.

Q. How can I tell which products you have In Stock?
A. We have a warehouse on the Gold Coast, QLD, with a wide range of stocked items ready to ship. To offer a greater selection, we also list items that are ordered in from our partner suppliers.

For items not warehoused locally, an estimated delivery timeframe is displayed above the "Add to Cart" button. These may be shipped directly from our supplier or arrive at our warehouse first before being sent to you.

Please allow approximately 30 days for delivery on these items.

Q. I can't login to my Rewards Account. Help!
A. We get this one a lot, and it's usually an easy solution. When most people join our newsletter, they don't actually register an account, just enter their email for a discount code. Simple answer is, instead of the "Login" button, tap the "Create Account' button and enter your details. Voila! Should work now

Q. Where are your size charts and measurements?
A. We do our best to include size guides, charts and measurements on each item, but occasionally we will miss one. Please ask us and we will provide.